Shipping Policy

At ORLIVA, we understand that receiving your order safely and on time is an important part of your shopping experience.

1. Order Processing

Orders are normally processed within [1–3 business days] after payment has been successfully confirmed.

Orders placed on weekends or public holidays may begin processing on the next business day.

2. Delivery Locations

ORLIVA delivers to INTERNATIONAL.

Delivery availability may vary depending on the customer's location.

3. Delivery Times

Estimated delivery times depend on your location, the selected delivery service, weather conditions, public holidays, traffic, and other circumstances beyond our control.

We will provide an estimated delivery timeframe where possible.

4. Delivery Charges

Delivery fees may vary depending on your location, package size, and delivery method.

Applicable delivery charges will be communicated or displayed before your order is completed.

5. Incorrect Delivery Information

Customers are responsible for ensuring that their delivery details are accurate.

If an order cannot be delivered because of an incorrect or incomplete address, unavailable recipient, or incorrect phone number, additional delivery charges may apply.

6. Delayed Deliveries

While we work with our delivery partners to ensure timely delivery, some delays may occur due to circumstances outside ORLIVA's control.

These may include traffic, weather, public holidays, courier delays, security restrictions, or other unforeseen circumstances.

7. Receiving Your Order

Please inspect your package when it arrives. If the package appears significantly damaged, contact ORLIVA as soon as possible and provide photographs or videos where appropriate.

8. Order Tracking

Where tracking is available, customers may receive tracking information after their order has been dispatched.

9. Questions About Delivery

For questions about your order or delivery, contact us through:

Phone:+234 907 042 0892
Email: chrisstor34@gmail.com
WhatsApp:+234 907 042 0892