Refund policy

At ORLIVA, your satisfaction is important to us. We carefully inspect our products before dispatch to ensure that you receive your order in good condition and as described.

1. Eligibility for Returns

You may request a return or exchange if:

  • You received the wrong item.

  • The item arrived damaged or defective.

  • The item is significantly different from the product description.

  • You received an incorrect size where the wrong size was sent by ORLIVA.

Return requests should be made within [7 days] of receiving your order.

2. Condition of Returned Items

To be eligible for a return, items must:

  • Be unused and unworn.

  • Be in their original condition.

  • Have original packaging, tags, labels, and accessories where applicable.

  • Not show signs of washing, alteration, damage, or excessive handling.

Shoes should be returned in their original shoe box or packaging and should not have been worn outdoors.

Watches and other accessories must be returned with their original packaging and accessories where applicable.

3. Items That Cannot Be Returned

For hygiene, safety, or other business reasons, certain products may not be eligible for return once used or opened. This may include items that have been worn, washed, altered, damaged, or used after delivery.

4. How to Request a Return

To request a return, contact ORLIVA Customer Support through our official contact channels and provide:

  • Your order number.

  • Your name and contact information.

  • The item you wish to return.

  • The reason for the return.

  • Clear photographs or videos where the item is damaged or incorrect.

Our team will review your request and provide instructions if the return is approved.

5. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be processed through the applicable payment method or another agreed method.

Please note that original delivery charges may be non-refundable unless the return is due to an error or fault on the part of ORLIVA.

6. Exchanges

Where possible, eligible items may be exchanged for another size, colour, or available product. Exchanges are subject to stock availability.

7. Return Delivery Costs

If the return is due to an incorrect, damaged, or defective item supplied by ORLIVA, we may cover the reasonable return delivery cost.

For other approved returns, the customer may be responsible for applicable return delivery charges.

8. Final Sale Items

Products clearly marked as final sale, clearance, or non-returnable may not be eligible for return or exchange unless they are received damaged or incorrect.

ORLIVA reserves the right to refuse a return that does not meet the conditions outlined in this policy.

For assistance, please contact us at +234 907 042 0892 or chrisstor34@gmail.com.