ORLIVA Privacy Policy

At ORLIVA, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, protect, and manage your information when you visit our website, contact us, create an account, or purchase our products.

ORLIVA sells beauty and personal care products, including skincare, body care, hair care, nail care, makeup, cosmetics, perfume, fragrance, beauty tools, oral care, and deodorants. We understand the importance of keeping your personal and transaction information secure.

1. Information We Collect

When you visit our website, place an order, contact us, or interact with our services, we may collect information such as:

• Full name.
• Phone number.
• Email address.
• Billing and delivery address.
• Order and purchase information.
• Product preferences and selected product options where relevant.
• Payment-related information required to process your transaction.
• Messages, reviews, enquiries, or feedback you send to us.
• Information you provide when requesting a return or refund.
• Technical information about how you use our website, where applicable.

We only collect information that is reasonably necessary to operate our store and provide our services.

2. How We Use Your Information

We may use your information to:

• Process and fulfil your orders.
• Confirm your purchases.
• Arrange and coordinate deliveries.
• Contact you regarding your order.
• Provide customer support.
• Process returns and refunds.
• Respond to questions, enquiries, and complaints.
• Improve our products, website, and shopping experience.
• Understand customer preferences and improve our services.
• Prevent fraud, unauthorized transactions, and misuse of our services.
• Maintain records of transactions and customer communications.
• Send promotional messages, offers, and updates where permitted and where you have chosen to receive them.

We will not use your personal information for purposes that are unrelated to our legitimate business activities without an appropriate basis for doing so.

3. Payment Information

Payments made through our website may be processed by third-party payment providers.

Depending on the payment method you choose, your payment information may be handled directly by the relevant payment provider according to its own privacy and security policies.

ORLIVA does not intentionally store sensitive payment information, such as complete card details, beyond what is necessary to complete or manage your transaction.

4. Sharing Your Information

We may share limited personal information with trusted third parties when necessary to provide our services.

These may include:

• Payment processing providers.
• Delivery and courier companies.
• Website hosting and technical service providers.
• Customer service or communication platforms.
• Professional advisers where reasonably necessary.
• Government authorities or law-enforcement agencies where legally required.

We only share information that is reasonably necessary for the relevant purpose.

ORLIVA does not sell, rent, or trade your personal information to third parties for their own marketing purposes.

5. Data Security

We take reasonable technical, organizational, and administrative measures to protect your personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

Access to customer information is limited to people and service providers who reasonably need it to perform their responsibilities.

However, no website, online transaction, or electronic storage system can be guaranteed to be completely secure. Customers should also take reasonable steps to protect their account information and devices.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly.
• Remember preferences.
• Improve website performance.
• Understand how visitors use our website.
• Improve the shopping experience.
• Help us understand which products or pages are most useful to customers.

You may be able to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website features.

7. Communications and Marketing

If you choose to receive promotional communications from ORLIVA, we may send you information about:

• New beauty products.
• Skincare and body care products.
• Hair and nail care products.
• Makeup and cosmetics.
• Perfume and fragrance.
• Beauty tools and devices.
• Oral care and deodorants.
• Special offers, discounts, and promotions.
• Store announcements.
• Other products or services that may be relevant to you.

You may unsubscribe from promotional communications at any time by following the instructions provided in the communication or contacting us directly.

Transactional messages, such as order confirmations and delivery updates, may still be sent when necessary to fulfil your order.

8. Customer Reviews and Feedback

If you voluntarily submit a review, testimonial, photograph, or other feedback about ORLIVA, we may use it to improve or promote our services, subject to applicable permissions and laws.

We will not intentionally publish sensitive personal information without an appropriate basis or permission.

9. Third-Party Websites

Our website or communications may contain links to third-party websites, social media platforms, payment providers, or other external services.

ORLIVA is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review their privacy policies before providing personal information.

10. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Complete transactions.
• Provide customer support.
• Manage returns and refunds.
• Maintain business and transaction records.
• Resolve disputes.
• Prevent fraud or misuse.
• Meet applicable legal, regulatory, or accounting requirements.

When information is no longer reasonably required, we may securely delete or anonymize it, subject to applicable requirements.

11. Your Privacy Rights

Depending on applicable law, you may have rights regarding the personal information we hold about you.

These may include the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Ask questions about how your information is being used.
• Withdraw consent where processing is based on consent.
• Opt out of certain marketing communications.

Some requests may be subject to legal or legitimate business requirements.

To exercise an applicable privacy right, please contact us using the details provided below.

12. Children's Privacy

Our services are intended for a general audience and are not specifically directed at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

13. International or Third-Party Processing

Depending on the services we use, certain information may be processed or stored by third-party providers in locations outside your immediate area.

Where required by applicable law, we will take reasonable steps to ensure that appropriate safeguards are in place for such processing.

14. Changes to This Privacy Policy

ORLIVA may update this Privacy Policy from time to time to reflect changes in our business, technology, services, or applicable legal requirements.

When changes are made, the updated version will be published on this page with the relevant effective date.

We encourage customers to review this page periodically to remain informed about how we protect personal information.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way ORLIVA handles your personal information, please contact us:

ORLIVA
Email: chrisstor34@gmail.com
Phone: +234 907 042 0892
WhatsApp: +234 907 042 0892

We are committed to handling privacy enquiries professionally and working with our customers to protect their information.